Payment and return

paying off

1. payment methodsWe accept a variety of payment methods for your convenience, including credit and debit cards, and electronic payment via approved systems.
2. Payment detailsYou must provide correct and complete payment information when making a purchase. By using a credit or debit card, you warrant that you have the right to use that card and that you have sufficient funds to cover the cost of the purchase.
3. Secure payment: We use advanced security protocols to protect your financial information and ensure the security of online transactions.
4. confirmation: After successful payment, you will receive a confirmation email containing your order details and tracking number if available.

Retrieval

1. Return PolicyWe strive to ensure your complete satisfaction with our products. If you are not satisfied with your purchase, you may request to return unopened and unused products within 14 days of receiving your order.
2. procedures:
   • Return request: Contact our customer service via email or phone to initiate the return process. You will need to provide the order number and details of the product to be returned.
   • ApprovalAfter we review your return request, we will send you instructions on how to return the product.
   • Shipping: You must return the product in its original condition with all attachments. It is best to use a shipping service that allows tracking of the shipment.
3. Costs: You may incur shipping costs to return the product unless the product is defective or shipped incorrectly.
4. recovery: After receiving and inspecting the returned product, we will process the refund to the original payment method you used. It may take several business days for the amount to appear in your account, depending on the policy of your bank or payment service provider.
5. Non-returnable products: Some products cannot be returned due to their nature, such as opened, used or expired products quickly. These terms will be made clear when you purchase the product.

Contact us

If you have any questions or need assistance with payment or returns, please contact customer service via:

• E-mail: info@direktcoffee.com

Conclusion

We at Direct are committed to providing a convenient and safe purchasing experience. We value your trust and promise to work to meet your expectations and provide outstanding customer service.